Terms of Service
Last updated: May 2026
Welcome to Pepperdaani. Throughout the site, the terms “we”, “us” and “our” refer to Pepperdaani. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service (“Terms”).
Please read these Terms carefully before accessing or using our website.
1. Online Store Terms
By using this website, you confirm that:
- You are at least 18 years old or using the website under supervision of a parent/guardian.
- You will not use our products for any illegal or unauthorized purpose.
- You will not transmit viruses, malware, or harmful code.
Violation of these Terms may result in termination of service.
2. Products
We sell food products including:
- Whole spices
- Ground spices
- Spice blends
- Seasonings
- Related grocery products
All products are subject to availability.
We reserve the right to discontinue or modify products at any time without notice.
3. Product Information
We try our best to display:
- Accurate product descriptions
- Ingredient information
- Product images
- Packaging details
- Pricing
However:
- Actual product color or packaging may vary slightly.
- Natural food products can vary in texture, aroma, and color.
4. Pricing
All prices are listed in INR (₹) unless otherwise stated.
We reserve the right to:
- Change prices without notice
- Offer promotional discounts
- Correct pricing errors
If a product is listed at an incorrect price due to technical or human error, we may cancel the order and refund the amount.
5. Orders
We reserve the right to:
- Refuse or cancel any order
- Limit quantities purchased
- Cancel suspicious or fraudulent orders
You agree to provide accurate billing, shipping, and contact information.
6. Shipping & Delivery
Orders are usually processed within 1–3 business days.
Delivery timelines may vary depending on:
- Location
- Courier availability
- Weather conditions
- Public holidays
We are not responsible for delays caused by courier partners.
Risk of loss transfers to the customer once the order is handed to the delivery partner.
7. Returns & Refunds
Due to the consumable nature of food products, we generally do not accept returns.
Refunds/replacements may be provided if:
- Wrong product was delivered
- Product was damaged during transit
- Product is expired or defective
Customers must contact us within 48 hours of delivery with:
- Order ID
- Photos/videos of the issue
Refund approval is at our discretion.
8. Cancellations
Orders may be cancelled before dispatch.
Once shipped, orders cannot be cancelled.
9. Subscription Orders (Optional)
If you offer subscriptions:
By purchasing a subscription product, you authorize recurring payments according to the selected billing frequency.
You may cancel subscriptions anytime before the next billing cycle.
10. Intellectual Property
All content on this website including:
- Logos
- Product names
- Images
- Graphics
- Text
- Packaging designs
belongs to Pepperdaani and may not be copied or reused without permission.
11. User Comments & Reviews
Users may submit:
- Reviews
- Feedback
- Suggestions
We reserve the right to remove content that is:
- Offensive
- False
- Spam
- Illegal
12. Prohibited Uses
You may not use the website:
- For unlawful purposes
- To violate regulations
- To infringe intellectual property
- To distribute malicious software
- To harass or abuse others
13. Limitation of Liability
Our products are food items intended for general consumption.
Customers are responsible for checking:
- Ingredient suitability
- Allergies
- Dietary restrictions
We are not liable for:
- Allergic reactions
- Misuse of products
- Indirect or consequential damages
14. Privacy
Your submission of personal information is governed by our Privacy Policy.
15. Governing Law
These Terms shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of courts in Pepperdaani.
16. Changes to Terms
We reserve the right to update or modify these Terms at any time.
Continued use of the website after changes constitutes acceptance of the updated Terms.