Return & Replacement Policy

We take great care in packaging and delivering our products to ensure they reach you fresh and in perfect condition. Since we deal with food items, our return policy is limited, but we’re always here to help if something goes wrong.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

📦 Returns

Due to the nature of food products, we do not accept returns once the package has been opened or used.

However, you may request a return or replacement under the following conditions:

The product is damaged during transit
You received the wrong item
The product is missing from your order

🔄 Replacement Policy

We offer a free replacement in case of:

Broken or leaking glass bottles/jars
Torn or damaged kraft paper packaging
Incorrect product delivered

To request a replacement:

Contact us within 48 hours of delivery
Share clear photos/videos of:
The product
The packaging
Include your Order ID

Once verified, we will ship a replacement at no extra cost.

🚫 Non-Eligible Cases

We will not be able to process returns/replacements in the following cases:

Request raised after 48 hours of delivery
Product has been used or consumed
Damage due to improper storage after delivery
Minor variations in color, texture, or aroma (natural in spices)
Only regular priced items may be refunded. Sale items cannot be refunded.

📦 Packaging Note

Our products are packed in glass bottles, jars, and eco-friendly kraft paper bags. While we ensure strong and secure packaging, glass items are fragile and must be handled carefully after delivery.

💬 Need Help?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.